Important Product Update: Change to Streaming Events Authentication

Change to Streaming Events Authentication

On 29th March 2020 starting from 07:00 to 08:00 UTC we will be simplifying the method in which StreamShark users authenticate their live streaming events. Over the course of this hour maintenance window be prepared for intermittent downtime of the shared live streaming servers.

Users will no longer be required to authenticate using a separate username and password. It will instead be replaced with inline authentication within the ‘stream name’ field.

This change will make it faster to set up streams within your live encoder, and it will also vastly increase the compatibility of StreamShark with a wider range of software and hardware live encoding solutions.

IMPORTANT: Users who have previously set up a streaming event prior to this date will need to update their encoder to use the new updated stream name. Additionally users creating new events after this date will no longer need to use the separate username and password fields.

This change will only impact the StreamShark shared servers. Enterprise customers using dedicated servers will not be impacted.

You will be able to tell if the server you’re using has the new authentication method by what’s displayed in the ‘Publishing URLs’ section. Below you can see how the ‘Publishing URLs’ section will look after the change.

If you have any questions or issues please don’t hesitate to contact our support team by emailing [email protected] or using the red support button inside the StreamShark dashboard.

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